My Work Experience

29 years of hands‐on experience with IT industries in the Middle East and India, having a considerable breadth and depth of practical experience in Planning & Design, Implementation & Managing of Cloud, Virtual & Physical LAN and WAN Technology solutions with Azure, AWS, Google, VMware Cloud & Virtualization computing

Head of IT | Apr 2024 - Feb 2025
SINNONTEQ, Kerala, India

  • Led the IT Cybersecurity and VAPT (Vulnerability Assessment and Penetration Testing) departments at Sinnonteq, ensuring robust security measures and IT infrastructure.
  • Developed and implemented comprehensive cybersecurity strategies, significantly reducing security breaches and vulnerabilities.
  • Managed a team of IT professionals, fostering a collaborative environment and enhancing team productivity.
  • Spearheaded the integration of advanced security technologies, improving the overall security posture of the organization.
  • Conducted regular vulnerability assessments and penetration tests, identifying and mitigating potential risks.
  • Led VAPT efforts for a Qatar-based healthcare group, Naseem Healthcare, ensuring the identification and resolution of vulnerabilities to protect critical healthcare data and infrastructure.
  • Collaborated with cross-functional teams to ensure alignment of IT and cybersecurity initiatives with business objectives.
  • Provided expert guidance and training to staff on cybersecurity best practices, enhancing organizational awareness and resilience.
  • Ensured compliance with industry standards and regulations, maintaining a high level of data protection and privacy.

Consultant - System Integration & DLP | Aug 2022 - Mar 2024
CONFIDENTIAL, (Remote) Abu Dhabi, United Arab Emirates

  • Led the integration of Microsoft Azure services, including Entra ID, Intune, and Exchange Online, enhancing organizational security.
  • Implemented Kubernetes clusters within Docker containers, improving application deployment efficiency by 30%.
  • Conducted vulnerability scanning and penetration testing, identifying critical security gaps and reducing potential risks by 25%.
  • Project 1: Microsoft Azure - Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint, OneDrive, Application Deployment
  • Project 2 : Kubernetes Cluster within docker container & Vulnerability scanning & Pentesting

AGM – IT & Chief Information Officer May 2020 - July 2022
DREAMSOUQ, Kozhikode, India

  • Provided visionary leadership in the development and integration of information systems and technology solutions, aligning them with business objectives and driving digital transformation.
  • Managed a team of IT professionals, ensuring timely completion of projects within budgetary constraints while fostering a collaborative and high-performing work environment.
  • Created and implemented comprehensive policies and procedures for the organization's use of information technology, ensuring compliance with relevant laws and regulations.
  • Successfully negotiated contracts with vendors, securing competitive pricing on hardware and software purchases while ensuring adherence to service level agreements.
  • Established an enterprise-wide disaster recovery plan, including robust backup processes, system redundancy plans, and protocols for restoring services after outages.
  • Maintained a proactive approach to cybersecurity, staying updated on emerging threats and implementing appropriate measures to protect organizational assets and data.

  • Streamlined mobile and cloud-based computing, leveraging efficient and reliable applications and conducting ongoing reliability testing.

  • Fostered strategic alliances and partnerships with IT leaders at allied organizations, creating opportunities for joint ventures and collaborative products.

Senior IT Manager & CIO | Nov 2019 - May 2020
DREAMSOUQ, Kerala, India


  • Managed the end-of-life replacement of equipment and software, ensuring conformance to technical standards and supporting the organization's technology initiatives.

  • Implemented and managed system and network security measures, reviewing violations of IT security procedures and taking corrective actions to prevent recurrence.

  • Led the project management and delivery of healthcare data security projects, from planning to execution, monitoring, and successful completion.

  • Developed and implemented IT policies and procedures to ensure compliance with industry standards, enhancing the organization's security and operational efficiency.

  • Managed the installation, configuration, maintenance, and troubleshooting of network systems, ensuring seamless connectivity and minimizing downtime.

  • Collaborated with cross-functional teams to develop innovative solutions for complex problems, fostering a culture of collaboration and continuous improvement.

  • Monitored system performance and identified are as for improvement, proactively implementing measures to optimize performance and enhance user experience.

  • Oversaw day-to-day IT operations, including end-user support, WAN, LAN, and VPN connectivity, IP telephone systems, backup and recovery, enterprise threat management, and DR operations.

  • Planned, developed, and implemented the IT budget, obtaining competitive prices from suppliers to ensure cost-effectiveness and maintaining strong vendor relationships.

Senior IT Manager & CISO | Feb 2017 - Jul 2018
UNIVERSAL HOSPITAL Group, Abu Dhabi, United Arab Emirates


  • Developed and implemented comprehensive IT policies and procedures, ensuring adherence to industry standards and regulatory requirements 

  • Monitored system performance and conducted regular assessments to identify areas for improvement, resulting in enhanced efficiency and productivity.

  • Implemented and managed robust system and network security measures, effectively safeguarding sensitive data and mitigating potential risks.

  • Reviewed violations of IT security procedures and engaged in constructive discussions with violators to prevent recurrence and promote a culture of compliance.

  • Led and successfully delivered healthcare data security projects, overseeing all aspects from planning to execution, monitoring, and final delivery. 

  • Managed day-to-day IT operations, including end-user support, WAN, LAN, and VPN connectivity, IP telephone systems, backup and recovery, enterprise threat management, and business application implementation. 

  • Collaborated with vendors to negotiate contracts and select appropriate products or services, ensuring cost-effectiveness and optimal performance. 

  • Evaluated emerging trends in information technology and recommended upgrades or improvements to enhance organizational capabilities. 

  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions, ensuring business continuity and data integrity. 

  • Maintained up-to-date knowledge of relevant technologies and equipment, staying abreast of industry advancements and best practices. 

  • Conducted regular system audits to identify potential risks or vulnerabilities, implementing proactive measures to mitigate potential threats.

IT Manager | Jan 2014 - Jan 2017
CREATIVE Group, Dubai, United Arab Emirates


  • Planned, designed, implemented, and managed all IT infrastructure and projects within the group of companies, ensuring seamless operations and optimal performance. 

  • Aligned management information system services with business objectives across the Group, maintaining professional standards and driving efficiency.

  • Developed and executed a comprehensive IT strategy and infrastructure, driving the short- term and long-term vision of the Group.

  • Created clear and concise documentation for software, hardware, and network configurations, facilitating ease of understanding and future reference.

  • Proactively monitored system performance, identifying areas for improvement and implementing necessary upgrades and optimizations to enhance efficiency. 

  • Stayed updated with emerging trends in information technology, recommending upgrades or improvements to stay ahead of industry advancements. 

  • Conducted training sessions for staff members, equipping them with the necessary skills and knowledge to effectively utilize computer systems and software applications. 

  • Established robust security protocols to safeguard data from unauthorized access or modification, ensuring compliance with industry standards. 

  • Resolved conflicts between different stakeholders regarding IT projects, fostering collaboration and maintaining smooth project execution. 

  • Developed and implemented IT policies and procedures, ensuring adherence to industry standards and best practices. 

  • Managed the installation, configuration, maintenance, and troubleshooting of network systems, ensuring uninterrupted connectivity and seamless operations.

Senior IT Administrator (Network & Security) | Jun 2006 - Dec 2013
WORKZ Group, Dubai, United Arab Emirates

  • Planned, designed, implemented, and managed all IT infrastructure and projects within the group of companies, ensuring seamless operations and optimal performance.

  • Aligned management information system services with business objectives across the Group, maintaining professional standards and driving efficiency.

  • Developed and executed a comprehensive IT strategy and infrastructure, driving the short- term and long-term vision of the Group.

  • Created clear and concise documentation for software, hardware, and network configurations, facilitating ease of understanding and future reference.

  • Proactively monitored system performance, identifying areas for improvement and implementing necessary upgrades and optimizations to enhance efficiency.

  • Stayed updated with emerging trends in information technology, recommending upgrades or improvements to stay ahead of industry advancements.

  • Conducted training sessions for staff members, equipping them with the necessary skills and knowledge to effectively utilize computer systems and software applications.

  • Established robust security protocols to safeguard data from unauthorized access or modification, ensuring compliance with industry standards.

  • Resolved conflicts between different stakeholders regarding IT projects, fostering collaboration and maintaining smooth project execution.

  • Developed and implemented IT policies and procedures, ensuring adherence to industry standards and best practices.

  • Managed the installation, configuration, maintenance, and troubleshooting of network systems, ensuring uninterrupted connectivity and seamless operations.

Network Admin. & Technical Supervisor (Media) | Jun 2002 - Jun 2006
Global Business Services Group, Abu Dhabi, United Arab Emirates

  • Developed and implemented technical processes to ensure efficient operations, resulting in improved productivity and streamlined workflows.

  • Resolved customer issues in a timely manner, utilizing strong problem-solving skills to provide effective solutions and maintain high levels of customer satisfaction.

  • Conducted training sessions for staff on new technologies and software applications, equipping them with the necessary skills to perform their roles effectively.

  • Monitored the performance of technical equipment and systems, promptly troubleshooting and resolving any issues to minimize downtime and ensure smooth operations.

  • Implemented changes and improvements to enhance operational efficiency and customer satisfaction, resulting in increased productivity and improved service delivery.

  • Provided guidance and support to team members for complex tasks related to technology use, fostering a collaborative and supportive work environment.

  • Evaluated existing systems for security risks and vulnerabilities, conducted regular maintenance checks on all systems, ensuring peak performance levels and minimizing the risk of system failures or disruptions

  • implementing necessary measures to ensure data integrity and protect against potential threats.

  • Assisted in the development of IT policies, procedures, and standards, ensuring adherence to best practices and compliance with industry regulations.

System Administrator | Jun 2000 - May 2002
Arabian Oil, Dubai, United Arab Emirates

  • Configured and maintained system hardware, software and network components. Installed, tested and evaluated new systems, applications and patches.

  • Monitored system performance to ensure optimal operations and identified potential issues. Created user accounts and managed access rights for users.

  • Developed scripts to automate routine tasks.

  • Implemented security measures such as firewalls, antivirus programs.

  • Set up user accounts, permissions and passwords and defined network policies and procedures.

  • Improved job tasks and mentored junior team members on best practices and standards. Monitored application and print servers, rapidly responding to faults and malfunctions.

  • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.

Chief Technical Support Engineer | Oct 1998 - May 2000
Micro Pro Computers, Dubai, United Arab Emirates

  • Provided expert technical support to customers, troubleshooting and resolving hardware and software issues promptly and effectively.

  • Configured, maintained, and monitored computer systems, ensuring optimal performance and minimizing downtime.

  • Installed and tested operating systems, applications, updates, patches, and service packs, ensuring smooth and secure system operations.

  • Diagnosed and resolved network connectivity problems, including router configurations, IP addressing, and DHCP server setup, ensuring uninterrupted network access for users.

  • Conducted thorough research on technical products, staying updated with the latest advancements, and making informed recommendations to customers.

  • Created and managed user accounts in Active Directory, adhering to proper security protocols and ensuring data integrity.

  • Analyzed system logs for potential problems or errors, proactively addressing issues related to system performance and security threats.

  • Successfully managed multiple projects simultaneously, effectively prioritizing tasks and meeting deadlines.

Engineer Sales& Services (Customer Support) | Aug 1995 - Sep 1998
DIGICOM InfoTech, Kozhikode, India

  • Provided exceptional customer support and sales services, recommending utility and energy services to minimize carbon footprints and meet customer needs.

  • Analyzed and defined primary adjustments of products and structure constituents, ensuring optimal performance and functionality.

  • Translated system-produced documents, designs, and technological representations, facilitating effective communication between technical and non-technical stakeholders.

  • Conducted thorough investigation processes to examine and assess the functionality and practicability of engineering structures and elements, identifying areas for improvement.

  • Recommended design modifications to eliminate machine or system malfunctions, enhancing overall performance and reliability.

  • Maintained consistent formatting and tense usage throughout all documentation and reports, ensuring clarity and professionalism.

  • Avoided technical jargon, explaining complex engineering concepts in a manner easily understood by customers and colleagues.

  • Carefully proofread all documents and reports, ensuring accuracy and error-free presentation.

Soft Skill

Skills Regularly to Keep Me Updated
Leadership and Team Building
0%
Effective Communication
0%
Problem-Solving and Critical Thinking
0%
Change Management
0%
Emotional Intelligence
0%
Conflict Resolution
0%
Adaptability and Flexibility
0%
Time Management and Prioritization
0%
Stakeholder Management
0%
Innovation and Creativity
0%

Hard Skills

Hard Skills Regularly to Keep Me Updated
Cloud Computing and Infrastructure Management
0%
Cybersecurity and Information Security Protocols
0%
Network Architecture and Administration
0%
Data Management and Analytics
0%
IT Project Management Methodologies
0%
DevOps Practices and Tools
0%
Enterprise Resource Planning (ERP) Implementation
0%
Software Development Life Cycle (SDLC)
0%
Vulnerability Assessment and Penetration Testing
0%
Technical Troubleshooting and Problem-Solving
0%

Certifications & Training

Pursuing Training & Certifications

2023: AI Mastery Program
2023: PMP Project Management Fundamental Concepts
2023: Prince2 Certification – foundation
2023: CISSP - Certified Information Systems Security Professional

AWS

Oct 2024: AWS Elastic Load Balancing Essentials

Azure Cloud Training & Certification

Mar 2019: Microsoft Azure Fundamentals
Mar 2019: Microsoft Certified: Azure Administrator Associate

EC‐Council Training & Certification

May 2008: CEH (Certified Ethical Hacker) (Training & Certifications) May 2008: CHFI (Computer Hacking Forensic Investigator) (Training & Certifications)

Citrix XenApp

Jan 2013: Citrix Certified Administrator for Citrix XenApp 6V

VMWARE Certifications

Jun 2009: VMware vSphere ICM (Install, Configure, Manage) Course VCP Certification
Sep 2010: VMware Infrastructure 4.1: Install and Configure V4.1
Sep 2010: VMware Site Recovery Manager

CISCO Certifications

Sep 2010: CCNA (Cisco Certified Network Associate) (Renewed)
Sep 2010: CCNA (Cisco Certified Network Associate) (Training & Certifications)

ITIL V3 Foundations

Sep 2009: ITIL 3 Foundation

Microsoft Certifications

Oct 2003: Microsoft Certified Professional
Oct 2007: Microsoft Certified System Administrator
Oct 2007: Microsoft Certified System Engineer
Oct 2007: Microsoft Certified System Administrator Messaging
Oct 2007: Microsoft Certified System Engineer Messaging

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+91 7902622222

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